FROM CHECKOUT TO YOUR DOOR
Shipping Clarity
Understand the difference between preparation and delivery, review your address and follow your order after dispatch.
Track your orderBefore placing your order
Enter a complete delivery address, including apartment or suite details where needed. Review the recipient?s name and contact number. Available destinations and shipping methods depend on the order and address entered at checkout.
Preparation time and transit time
Preparation includes any work required before dispatch; transit begins after the parcel is handed to the carrier. A made-to-order, customized or resized item may need additional preparation. Ask for order-specific timing if you have an event date.
Charges and delivery requirements
Check the shipping charge in the final order summary. For international delivery, ask whether duties or import charges are included or payable separately. Confirm signature requirements and delivery restrictions for your chosen service when relevant.
Tracking and delivery issues
Use the order-tracking page with the details from your confirmation. If tracking is delayed, the address needs correction or a parcel appears damaged, contact Client Care with your order reference. Keep the packaging and photographs if there is a delivery concern.
Common questions
Can I change my delivery address?
Contact Client Care promptly with the order reference and requested correction. Whether a change is possible depends on the order?s preparation and dispatch status.
Is a delivery date guaranteed?
Treat displayed dates as estimates unless a specific service explicitly confirms otherwise. Contact Client Care before ordering for a time-sensitive occasion.