aRKJewelers
Support

aRK CLIENT CARE

Here for you.
Every step of the way.

A question about your jewelry, an order update or something that needs putting right. Let us help you find the next step.

Contact Client Care

LET US POINT YOU IN THE RIGHT DIRECTION

What can we help with?

Tell us what happened.

We will include the details below in your request.

Your contact details
Order & product details
Your concern

You can check and edit your details before sending. Your information is not added to the page URL.

HELPFUL TO KNOW

A little clarity before you begin.

What details help with a product issue?

Include the product name or SKU, the order number if purchased, when the issue appeared and a clear description. A link to relevant photos can help explain damage or a missing part.

Does sending a request approve a refund?

No. Client Care must review your order, item condition and applicable terms before confirming eligibility or next steps.

How do I follow up on an earlier request?

Select Raise a Complaint or the original topic and include your previous case reference, if one was provided. Explain what remains unresolved and your preferred outcome.

How will Client Care contact me?

Include an email address and choose your preferred contact method. If you prefer a call, add a phone number and timezone. Availability and any callback time must be confirmed separately.