aRK CLIENT GUIDANCE
Shipping & Returns
Find your delivery details, follow an order, or check return eligibility in one place.
Your order and product details are the reference for delivery estimates and return eligibility.
Delivery details
Order-specific estimates are shown before purchase.
Review shipping guidance→02Follow your order
Tracking and delivery requirements are provided after dispatch.
Track an order→03Returns & exchanges
Check eligibility before arranging a return.
View return conditions→Shipping information
Review the delivery estimate and address before completing your order. Tracking and any delivery requirements are provided after dispatch. Contact Client Care with your order number if you need help.
Return eligibility
Eligibility may differ for custom, resized or altered pieces. Review the full return conditions for exclusions and requirements before purchase or before sending an item back.
Help with an order
Have your order number, contact details and a short description of the issue ready so Client Care can assist with the right order.
Common questions
Where can I find my delivery estimate?
Check the order-specific information shown before purchase and the updates associated with your order.
Can I return a customized piece?
Custom, resized or altered pieces may have different conditions. Review the return policy and contact Client Care to confirm eligibility.