aRK CLIENT GUIDANCE
Jewelry Care
Simple, considered care for the pieces you wear every day and the ones you save for a special moment.
Follow the care information supplied with your piece. If its stone, finish or setting is unclear, ask Client Care before cleaning.
Wear thoughtfully
Remove jewelry before harsh chemicals or strenuous activity.
Daily care→02Store separately
Keep pieces apart to protect their surfaces and settings.
Storage advice→03Get personal advice
Share the product name or SKU for material-specific guidance.
Speak to Client Care→Daily care
Remove jewelry before exposure to harsh chemicals or strenuous activity. Check the product care guidance before using cleaning products or equipment.
Storage & handling
Store pieces separately so they do not rub against one another. Handle your jewelry carefully and take a moment to check clasps and settings before wearing it.
When to ask for help
If a setting feels loose, a clasp is damaged or a piece needs attention, set it aside and contact Client Care. Share the product name, material and your concern for appropriate guidance.
Common questions
Can I use the same cleaner for every piece?
Care depends on the material, gemstone, finish and construction. Follow the instructions for your piece or ask Client Care before choosing a cleaner.
How do I get advice for my jewelry?
Use Virtual Consultation and include the product name or SKU, material and the care question you would like help with.