CLIENT CARE
Returns & Exchanges
Clear guidance for your piece, from eligibility to return assistance.
Return window
Confirm the deadline for your item. There is no universal return period.
Item eligibility
Custom, engraved or resized pieces may have different conditions.
Contact us first
Get eligibility and shipping instructions before returning your piece.
Return details
Choose a topic to read the full conditions.
Check eligibility before purchase
Return eligibility can depend on the product and any customization. Confirm the applicable time limit, when that limit begins, required condition and any exclusions for the exact item before ordering. This guide does not set a universal return period.
Custom work, sizing and exchanges
Ask about the conditions for engraved, resized, personalized or made-to-order pieces. Clarify whether your request would be handled as a return, exchange, repair or resizing service, and whether charges or availability limits apply.
Request return assistance
Contact Client Care with the order reference, item or SKU, delivery date and a short explanation. Include photographs when reporting damage or a product concern. Obtain the applicable instructions and return destination before arranging shipment.
Packing, costs and refunds
Keep the item, packaging, tags and any supplied reports together. Follow the confirmed packing and shipping instructions. Ask who pays return shipping, whether any deductions apply, and how inspection and refund timing will be communicated. A request alone does not confirm return approval or a refund date.
Before arranging shipment
- Confirm the applicable return window
- Check custom, resized and engraved-item conditions
- Keep packaging and supplied documents
- Request instructions before sending anything back
Common questions
Can I send an item back immediately?
First request instructions so the correct destination, eligibility and shipping method can be confirmed for your order.
What if my parcel arrives damaged or with the wrong item?
Contact Client Care promptly with your order details and photographs. Keep the item and packaging while the issue is reviewed.